Terms of Service


Refunds and Exchanges

We will gladly give you a full refund or exchange the product(s) if you return it to us within 30 days after you receive it in its original unopened and unused condition.


Opened merchandize will be subject to a 20% restocking fee should the packaging, manual(s), instructions, warranty card(s), etc. be missing, damaged, torn, stained or determined unsalable.


Used merchandize will be subject to a 50% restocking fee if the product is proven to be working within the manufacturers intended specifications.


Our full address is listed on your invoice. Your invoice is required for returns. If any packaging, manuals, accessories or other items are missing, the return may be refused, or we may deduct the value of any of the missing items. Shipping charges are non-refundable, except if we have shipped the wrong item to you. Please note that every effort is made to inspect boxed barbecues for visible damage prior to the product leaving the store. For out of town customers, we will, at your option, open the barbecue box and inspect for any damages prior to the product leaving the store. Barbecue Country is not responsible for shipping charges should there be concealed damages to the product.


Gift Cards, Gift Certificates, and Store Credit cannot be exchanged or returned for cash, credit or cheque.


Product Availability

As an authorized dealer, we are committed to make available for purchase the manufacturer's complete barbecue product lineup available to us. Please note that due to physical space limitations we cannot stock every model shown on our website. Should you wish to purchase a non-stocked item we will place an order for you with the manufacturer. Regular and non-stocked models change throughout the season depending on consumer trends and product availability. Non-stocked models may be subject to additional shipping charges. Please call for product availability.



All pricing is in Canadian Dollars and subject to GST



We do our best to provide you with the most up-to-date and accurate information. If an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website.


Fixing Errors or Misprints

We strive to prevent errors. How we fix them depends on the error. If we find that a product description or price is incorrect, for example, we will correct it. Please note that prices and availability are subject to change without notice. Barbecue Country reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions.